These terms and conditions apply to everyone taking part in escape room activities at Amazing Escape Bruges. Nothing in these terms affects your statutory rights. Bookings and participation are subject to acceptance of these terms and conditions.
Contracts are governed by Belgian law, without prejudice to any mandatory consumer protection rules that may apply. Disputes will be submitted to the court having jurisdiction under the applicable legal rules.
Any reference to the “website” includes all URLs owned by Amazing Escape.
Bookings
Bookings can only be made online through our booking page at amazingescape.be. The person making the booking is responsible for providing accurate details. A confirmation email is normally sent within 10 minutes. If you do not receive one, please email info@amazingescape.be.
Identification
The room manager may ask to see identification and confirm the name of the person who made the booking.
Prices and group sizes
Prices depend on the number of participants and are charged per group, including VAT. Upside Down accommodates 2–6 players, and Mission Michelangelo accommodates 3–6 players. The strict maximum is 6 players per escape room. For groups of 7–12 people, both escape rooms may start at the same time; please contact us in advance to discuss availability and suitable time slots. Mission Michelangelo can also be played by a team of 2 experienced players, provided the booking is made and paid for as a 3-player team.
Arrival and starting time
Please arrive 15 minutes before your booked starting time. Late arrival may result in reduced playing time. If you arrive more than 15 minutes after the booked starting time, Amazing Escape may refuse participation if the game can no longer be completed within the allocated time slot. In such cases, refunds will generally not be available, except where required by law.
Cancellations and no-shows
- You may cancel free of charge up to 72 hours before the booked starting time by email. Any advance payments will be refunded using the original payment method, unless otherwise agreed.
- For cancellations made less than 72 hours before the start, a cancellation fee of €60 per booked escape room applies. This fee will be deducted from the amount already paid, and any remaining balance will be refunded. If no payment has yet been made, Amazing Escape may charge this fee.
- If you fail to arrive for your booking without cancelling in advance (a no-show), you will generally not be entitled to a refund, rescheduling or a voucher, except where required by law.
- If Amazing Escape is unable to honour a booking because of a technical fault, safety issue, force majeure or another serious unforeseen circumstance, we will offer an alternative time slot or a full refund for the activity not provided, at the customer's choice. We aim to process refunds within 14 days.
Age requirements
Our escape rooms are designed for adults and players aged 16 and over. In Upside Down, children aged 12 and over may participate if accompanied by one or more adults; the puzzles are particularly challenging for 12- to 14-year-olds. Mission Michelangelo is more difficult and is not suitable for groups consisting entirely of younger teenagers. Players under 16 may participate in a team with adults.
Safety
- The game can be stopped at any time using the emergency button, and participants may leave the room whenever they wish.
- No strenuous physical activity is required. Due to stairs and narrow passageways, the escape rooms are not wheelchair accessible.
- Magnets are used in the rooms. Anyone with a pacemaker or another implanted medical device should contact us in advance and, if in doubt, follow the advice of their doctor or the device manufacturer. Anyone with epilepsy is also advised to contact us beforehand.
- The escape rooms are not designed to frighten participants and contain no jump scares. You are never completely locked in and may leave the room at any time.
- Admission may be refused if there are concerns about a participant's physical or mental condition, or in cases of actual or suspected alcohol or drug use.
- Participants must follow the room manager's safety instructions. Liability is determined under applicable law, and participants retain their statutory rights.
- Smoking is prohibited throughout the building. Food and drinks are not permitted.
Camera monitoring
The escape rooms are monitored by cameras during the game for game supervision and safety, for example to enable a quick response in an emergency. Images are not recorded or stored. Instructions from the room manager must be followed immediately. More information on personal data processing can be found in our privacy policy.
Conduct
Do not use excessive force and always follow the room manager's instructions. Objects marked as not being part of the game must not be touched or moved. In the event of deliberate damage or damage caused by improper use, demonstrable and reasonable repair or replacement costs may be recovered, insofar as permitted by law. Theft may be reported to the police. Amazing Escape may end a game immediately in the event of dangerous behaviour, deliberate damage or serious breaches of the rules. In such cases, a refund will generally not be due, except where required by law.
Cheating
- Not permitted: tablets, calculators, matches/lighters, personal keys or writing materials, and taking photos or videos.
- Smartphones, smartwatches, cameras and backpacks must be placed in lockable lockers.
- If cheating is detected, the game will be ended immediately.
- Reading glasses are, of course, permitted.
Off-limits objects
Objects marked with a red prohibition sign are not part of the game and must not be touched or moved.
Liability
Personal belongings may be stored in the lockers provided. Participants remain responsible for their belongings. Amazing Escape is not liable for loss, damage or theft, except where liability cannot be excluded by law, for example where Amazing Escape is legally liable for its own fault.
Confidentiality and copyright
Participants must not disclose puzzles or solutions. The games, challenges and room designs are protected by copyright.
Privacy
We process personal data provided through the website, booking system, email or telephone, and retain information required for accounting and invoicing. Service providers involved in bookings and payments may process data in accordance with applicable privacy laws. For further details about purposes, legal bases, retention periods and your rights, please see our privacy policy.
Disclaimer
We take care to keep the website accurate. Information, including prices and availability, may change. Despite our efforts, errors may occur; please check relevant information before relying on it.
Last updated: October 2026.